Flow — AI voice agent for order confirmation & logistics

Order confirmation calls. Rescheduling & delivery windows. CSAT/feedback surveys. Ideal for: D2C brands, delivery ops, 3PL

Order verify OTP for COD Address confirm Slot selection Reschedule CSAT/NPS OMS/WMS/3PL
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Where logistics bleed time & CX

Missed confirmations, address issues, and reschedule chaos drive failed deliveries and RTO.

Missed confirmations

Manual calls don’t scale; COD risk rises.

Impact

  • Higher RTO
  • Wasted freight
  • Lost CX

Address & slot issues

Ambiguous addresses; no delivery window picked.

Result

  • Failed attempts
  • Route churn
  • Re-dispatch

Reschedule churn

Back-and-forth across teams & tools.

Effect

  • Ops overload
  • Route instability
  • Poor ETA trust

Scattered feedback

CSAT/NPS after delivery is inconsistent.

Complication

  • Low coverage
  • Unstructured notes
  • Late alerts

Introducing Flow

Voice automation for confirmations, delivery windows, rescheduling, and post-delivery CSAT.

Order Confirmation Calls

Automated voice confirms order, items, and COD via OTP.

Highlights

  • Fraud/COD checks
  • OTP verification
  • Adaptive scripts

Delivery Windows

Customers pick a slot; routes update in real time.

Scheduling

  • Slot selection
  • Reschedule flows
  • WMS/3PL updates

CSAT/NPS Surveys

Post-delivery voice feedback with sentiment alerts.

Insights

  • Live NPS
  • Sentiment
  • Escalation triggers

Integrations

OMS, WMS, and 3PL carriers—plus Shopify/Magento.

Sync

  • Webhooks & APIs
  • 3PL status
  • Data lake exports

Address Validation

Confirm PIN/ZIP, landmarks, and drop-off notes by voice.

Quality

  • Geocode checks
  • Delivery notes
  • Non-serviceable alerts

Notifications

SMS/WhatsApp recaps and route-ready updates.

Comms

  • Templates
  • Event triggers
  • Opt-out controls

Flow Modules

Everything you need to confirm orders, optimize routes, and measure CX.

Order Ingestion

OMS import, Shopify/Magento webhooks.

  • CSV/JSON support
  • API connectors
  • Near-real-time

Confirmation Workflow

Voice confirm, COD OTP, item/amount readback.

  • Fraud flags
  • DTMF capture
  • Retries

Address & PIN Check

Confirm PIN/ZIP & landmarks; non-serviceable alerts.

  • Geocoding
  • Landmark capture
  • Fallback workflows

Slot & Reschedule

Pick a window, reschedule, push to routing.

  • Window rules
  • Route updates
  • Customer notices

CSAT & NPS

Voice surveys w/ sentiment & alerts.

  • Live dashboards
  • Negative alerts
  • Verbatim capture

3PL & Channel Connectors

Delhivery, Blue Dart, FedEx, Shiprocket, etc.

  • Pickup/attempt sync
  • Shopify/Woo/Magento
  • Scoped tokens

How Flow Works

Order event → Voice confirm → Address/slot → OMS/3PL update → CSAT & insights.

Order Event

New purchase or dispatch change.

Confirm

Voice confirmation & COD OTP.

Address/Slot

PIN + landmark; pick a window.

Sync

OMS/WMS/3PL updates.

CSAT

NPS + sentiment alerts.

Fewer failed attempts & RTO with proactive confirmation

Built for Global Support

Optimized for the world’s most-used languages.

English
Chinese (Mandarin)
Hindi
Spanish
French
Arabic (MSA)
Bengali
Portuguese
Russian
Urdu
Indonesian
German
Japanese
Turkish
Vietnamese
Korean
Italian
Tamil
Telugu
Marathi
Punjabi

Operational Impact

Confirm faster, deliver on time, and capture feedback reliably.

0

Lower RTO

On COD orders via OTP

0

Fewer failed attempts

Better addresses & slots

0

Higher 1st-attempt

Route-ready scheduling

0

CSAT coverage %

Voice + sentiment

Enterprise rollout

From pilot lanes to national delivery—secure and scalable.

Solution Specialist

Route design & SLAs.

Client Success

Playbooks & QA.

Tech Lead

Integrations & data.

Training

Ops & CX teams

Dashboards

Attempt/RTO/CSAT

Seats

Bundles included

Languages

Regional packs

Frequently Asked Questions

How do confirmations work?

We ingest order events, place a consented voice call to confirm details, verify COD via OTP, capture address/landmarks, and push updates to your OMS/WMS/3PL.

What integrations are supported?

Shopify, WooCommerce, Magento for stores; Shiprocket, Delhivery, Blue Dart, FedEx, and custom 3PL/webhooks for logistics. We also integrate with OMS/WMS and data lakes.

Can customers reschedule by voice?

Yes—Flow offers slot selection and rescheduling, then updates your routing/3PL systems and sends a summary via SMS/WhatsApp.

Do you collect CSAT/NPS?

Post-delivery, Flow runs a brief voice CSAT/NPS survey with sentiment analysis and instant alerts for poor experiences.

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