Voice surveys with sentiment analysis. Escalation triggers. Live NPS scoring & insights. Ideal for: CX, customer success, ops teams
Low response rates, shallow text boxes, and no real-time alerting make NPS/CSAT hard to action.
Text surveys get ignored or rushed.
Batch reports arrive too late.
No tone or emotion in text-only forms.
Detractors surface days later.
Voice surveys with sentiment analysis, escalation triggers, and live NPS/CSAT insights.
Natural surveys that capture richer, spoken feedback.
Tone, keywords, and themes from real voices.
Detractors flagged instantly to your team.
Real-time dashboards and cohort insights.
Trigger surveys after key moments, not randomly.
Opt-outs, consent capture, audit logs.
Everything you need to collect, score, and act on feedback.
Build NPS/CSAT/CES with branching & translations.
Event triggers, quotas, and dedupe rules.
Click-to-call surveys or callback invites.
Zendesk, Freshdesk, Salesforce, Snowflake/BigQuery.
Detractor routing with summaries and owner assignment.
Consent, opt-outs, access controls.
Triggered calls collect voice feedback → analyze sentiment & NPS → alert owners in real time.
Delivery or case closed.
Outbound call or callback.
Score + open verbatim.
Sentiment & topics.
Escalate detractors.
Optimized for the world’s most-used languages.
Higher response, faster recovery, clearer insights.
Voice vs. text surveys
Faster detractor routing
Richer open responses
With close-the-loop
From pilot to program—fast.
90-day guided setup.
Playbooks & reviews.
For critical needs.
Monthly training
NPS & themes
Included bundles
Regional coverage
We place an outbound call (or accept a callback) with consent, ask the score, then capture short voice verbatims.
Yes—NPS/CSAT/CES with branching, translations, and role-based access to edit.
Set thresholds to auto-notify owners via Slack/Email and open tickets with summaries in your helpdesk.
Consent capture, opt-outs, audit trails, and encryption at rest and in transit are standard.