Order & delivery validation. Feedback, NPS & sentiment alerts. Escalate only when needed. Ideal for: Retail, healthcare, logistics
High volume, repetitive intents, and inconsistent triage overwhelm human teams.
Simple intents clog queues and SLAs slip.
Intent & priority aren’t recognized early.
Orders, shipments, CRM notes aren’t unified.
Sentiment & NPS aren’t captured in-flow.
Voice automation that resolves Tier-1, captures NPS, and escalates only when needed.
Live intent detection routes to self-serve or human.
Lookup, ETA, reschedule, cancellations & returns.
Secure identity checks & account actions.
Retrieval from help center & policies.
Auto feedback with alerts for detractors.
Warm transfer with ticket & call summary.
Everything you need for Tier-1 at scale.
Answer, intent, auto-resolve or escalate.
Missed calls & proactive updates.
Seamless upgrade when chat stalls.
Zendesk, Freshdesk, Salesforce.
Ticket notes, next steps, NPS tag.
Consent, access controls, logging.
A smooth flow from intent to resolution—with warm handoff only when necessary.
Inbound call or callback.
Secure OTP / KBA checks.
Classify + prioritize.
Lookup, action, confirm.
Warm transfer + summary.
Optimized for the world’s most-used languages.
Quantifiable impact across support orgs.
Tier-1 resolved by voice
Average handle time
First-contact resolution
Lift in customer satisfaction
From pilot to scale with confidence.
Guided setup for your first 90 days.
Playbooks & quarterly reviews.
Direct escalation for critical needs.
Monthly training
Quality & KPIs
Included bundles
Regional coverage
Zendesk, Freshdesk, Salesforce Service Cloud—and webhooks for others.
OTP, knowledge-based checks, and secure account lookups with RBAC.
Yes—English plus major Indian and global languages with regional accents.
Encryption in transit & at rest, consent capture, access controls, and full audit trails.