[ Voice-based CSAT & NPS Feedback ]

Flow
AI voice agent for order confirmation & logistics

Order confirmation calls. Rescheduling & delivery windows. CSAT/feedback surveys. Ideal for: D2C brands, delivery ops, 3PL

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ByteVox Convert dashboard
[ Logistics Challenges ]
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Missed confirmations, address issues, and reschedule chaos drive failed deliveries and RTO.
Missed confirmations
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Manual calls don't scale; COD risk rises.
Address & slot issues
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Ambiguous addresses; no delivery window picked.
Reschedule churn
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Back-and-forth across teams & tools.
Scattered feedback
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CSAT/NPS after delivery is inconsistent.
[ Key Features ]

Introducing Flow

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Order Confirmation Calls

Automated voice confirms order, items, and COD via OTP.

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Delivery Windows

Customers pick a slot; routes update in real time.

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ByteVox Convert feature mockup
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CSAT/NPS Surveys

Post-delivery voice feedback with sentiment alerts.

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Integrations

OMS, WMS, and 3PL carriers-plus Shopify/Magento.

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[ Why Flow ]

Voice automation for confirmations, delivery windows, rescheduling, and post-delivery CSAT.

Order event → Voice confirm → Address/slot → OMS/3PL update → CSAT & insights.

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Order Confirmations

COD OTP, item readback, address validation-automated & fraud-checked.

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Slot & Routing Sync

Delivery window selection, reschedule workflows, 3PL/WMS updates.

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[ Flow FAQ ]

Frequently asked questions

01.
How do confirmations work?

We ingest order events, place a consented voice call to confirm details, verify COD via OTP, capture address/landmarks, and push updates to your OMS/WMS/3PL.

02.
What integrations are supported?

Shopify, WooCommerce, Magento for stores; Shiprocket, Delhivery, Blue Dart, FedEx, and custom 3PL/webhooks for logistics. We also integrate with OMS/WMS and data lakes.

03.
Can customers reschedule by voice?

Yes-Flow offers slot selection and rescheduling, then updates your routing/3PL systems and sends a summary via SMS/WhatsApp.

04.
Do you collect CSAT/NPS?

Post-delivery, Flow runs a brief voice CSAT/NPS survey with sentiment analysis and instant alerts for poor experiences.

05.
How fast can we launch?

Most clients launch in under 2 weeks-script setup, test surveys, and webhook config.

Global • Remote-first • Built for enterprise deployments
sales@bytevox.ai
Voice automation for order confirmations, delivery windows, and logistics workflows
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