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[ Echo FAQ ]
Frequently asked questions
01.
How do voice surveys work?
We place an outbound call (or accept a callback) with consent, ask the score, then capture short voice verbatims.
02.
Can we customize scripts and scales?
Yes-NPS/CSAT/CES with branching, translations, and role-based access to edit.
03.
What about alerts and routing?
Set thresholds to auto-notify owners via Slack/Email and open tickets with summaries in your helpdesk.
04.
Is it compliant?
Yes-GDPR, CCPA, and TCPA compliant with optional consent workflows.
05.
How fast can we launch?
Most clients launch in under 2 weeks-script setup, test surveys, and webhook config.
