Order status inquiry automation
Reduced call volume by 65%
ShopWave's customer support team was overwhelmed with repetitive order status inquiries, leading to long wait times and high operational costs.
ByteVox deployed AI voice agents to handle order status inquiries, providing real-time tracking updates and automatically resolving common delivery questions.
• 3x increase in order status inquiry automation
• 65% reduction in call volume
• Real-time tracking updates for customers
• Average handle time reduced from 8 minutes to 2 minutes
• Customer satisfaction improved by 40%